Flow · Utilities & Energy

Your bill is ready

A complete Utilities & Energy conversation, bills, outages, usage.

A complete two-way WhatsApp conversation

This flow shows the full thread a utilities & energy customer would see: a verified business sender, a rich card, suggested replies they can tap, and the booking or confirmation that follows. Every message is fully customizable.

How WhatsApp works for Utilities & Energy

All flows

9:41

Brightline Energy

Business · WhatsApp

Today

Hey {{first_name}}! Brightline Energy here with something just for you.

Account alert

Your bill is ready

Hi {{first_name}}, your bill of {{amount}} is due {{date}}. Tap to pay or set up autopay in seconds.

PayReport outage

Pay

Easy 👍 Pay now, or set autopay and never miss a due date:

Bill due {{date}}

$128.40 due

Pay once, or switch on autopay for good.

Set up autopay

Done ✅ Autopay is on, {{first_name}}. Your bill is handled automatically from now on.

WhatsApp message